Service Agreements
| Features | Concierge | Preferred | Essential | No Plan |
|---|---|---|---|---|
| Monthly Cost | $100 | $75 | $50 | $0 |
| Remote Support 24/7 | ✅ | ✅ | ✅ | ❌ |
| Included Remote Support Contacts/Year During Business Hours | Unlimited | Unlimited | 4/Year, Then $50 Each | $100/Each |
| Self Serve App (OvrC Connect or Similar) to Reboot Devices* | ✅ | ✅ | ❌ | ❌ |
| Remote Firmware Updates | Monthly | Quarterly | Yearly | ❌ |
| Annual On-Site System Check and Firmware Update | ✅ | $225 | $325 | $425 |
| Service Loaners (Upon Availability) | ✅ | ❌ | ❌ | ❌ |
| Labor Warranty | 1 Year | 6 Months | 120 Days | 90 Days |
| Customer Referral Credit (Applicable to Product Purchases) | $250 | $200 | $150 | $0 |
| Remote (Not On-Site) Programming Services | 5 Hrs/Year, Then $100/Hr | $100/Hr | $100/Hr | ❌ |
| Standard On-Site Service Call (5-10 Business Days) | First 30 Min Free, Then $150/Hr | $175/Hr | $200/Hr | $225/Hr |
| Urgent On-Site Service Call (1-2 Business Days) | $225/Hr | $250/Hr | $300/Hr | ❌ |
| Get Started Now | Sign Up | Sign Up | Sign Up | Sign Up |
*May Require Additional Equipment
